studio Policy
We want you to feel completely confident in your decision to bring one of these pieces into your home or space. Before you purchase, we're happy to provide additional close up images — just ask. You're also always welcome to contact the studio directly to talk through any piece you're considering, ask about scale, materials, or installation.
If any questions or concerns arise after your purchase, please don't hesitate to reach out. We're committed to making sure you're happy with your piece.
shipping times
Rolled works on canvas and works on paper ship within 5 business days.
All other works are delivered via white glove service, which can take up to several weeks depending on the piece and destination. Please contact the studio for an estimated delivery time for your specific order.
returns
Rolled works on canvas and works on paper may be returned within 3 business days of delivery, subject to a 5% re-stocking fee. Return shipping costs are the responsibility of the buyer. Please contact the studio as soon as possible to initiate a return within this window.
All other sales are final.
Color & Variation Disclaimer
Please note that colors may vary slightly from what you see on screen. We do our best to photograph each artwork in natural light to capture its true tone and texture, but variations in screen calibration and lighting can result in subtle differences. We ask that you keep this in mind when making your purchase. As noted above, sales marked final sale remain final.
While we make every effort to ensure that your order arrives safely and on time, unforeseen circumstances may occur.
If you believe your package is experiencing unusual shipping delays, is lost in transit, or has been delivered incorrectly, please contact our support team, mel@melrea.com, as soon as you suspect something has gone wrong. We are happy to follow up with carriers to get a more detailed status on your shipment.
Please inspect your order immediately upon receipt and contact us if the item is damaged or if you receive the wrong item so we can investigate the issue and make it right.
If one of your items arrives damaged, please send clear photos of the damaged item and its original packaging to mel@melrea.com. We will send you a replacement of comparable value free of charge, or reimburse your purchase.
We aim to ensure that you are thrilled with your purchase, and we appreciate your understanding and cooperation in handling damaged items.
Lost or Damaged Order
Buyers are responsible for customs duties, taxes, fees, or tariffs your country may impose. These fees are not included in our product or shipping prices.
International Orders / Customs, Duties, and Taxes
We reserve the right to update this Shipping Policy at any time. Please review this policy periodically for any changes.
Thank you for shopping with us!